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Privacy Policy

Carlina León Unconditional LLC

Last updated: 8/26/2025

This Privacy Policy is maintained in English for legal precision. If you have questions, contact management@carlinaleon.com or call 212-683-7327.

At Carlina León Unconditional, LLC, we respect your privacy and are committed to protecting your personal information, including how we communicate via text messaging. This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service, and tells you about your privacy rights and how the law protects you. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation. Words whose initial letter is capitalized have meanings defined under the following conditions, with the same meaning whether they appear in singular or plural.

Definitions. For this Privacy Policy:

  • Account — a unique account created for you to access our Service or parts of it.
  • Company ("we", "us", "our") — Carlina León Unconditional LLC, 602 West 146th St. Apt. 22, New York, New York 10031.
  • Cookies — small files placed on your device by a website, containing details of your browsing history, among other uses.
  • Country — New York, United States.
  • Device — any device that can access the Service, such as a computer, cellphone, or tablet.
  • Personal Data — any information that relates to an identified or identifiable individual.
  • Service — the Website, accessible from www.carlinaleon.com.
  • Usage Data — data collected automatically, generated by use of the Service or its infrastructure (for example, the duration of a page visit).

Use of Text Messaging / Consent

By providing a telephone number and submitting the form, you consent to be contacted by SMS text message and agree to this Privacy Policy, and you confirm you are 18 years old or older. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of further messaging. Reply HELP for more information. By providing your mobile number, you consent to receive text messages from Carlina León Unconditional LLC for practice purposes, including:

  1. We collect only necessary information to provide mental health services, including billing and payment updates and limited administrative communication.
  2. Text messages may be used for appointment reminders, scheduling, scheduling changes, or cancellations.
  3. Text messages are not entirely secure and could be seen by others; please avoid sharing sensitive info via text.
  4. By consenting to text communication, you acknowledge these risks.
  5. You can opt out of text messages anytime by replying STOP.
  6. We follow HIPAA guidelines and use secure systems to protect your info.
  7. Emergency notifications (if applicable).
We do not send sensitive mental health or diagnostic information via text, and we do not use text messaging for therapeutic communication.

Security and Limitations

Text messaging is not a secure or encrypted form of communication. While we limit message content and use secure devices, there is always a risk of interception or unauthorized access. For your safety: do not share private health information via text, and do not use text messages for emergencies. If you are in crisis, please call 911 or visit the nearest emergency room.

Message Retention

Texts may be retained as part of your clinical record if relevant to care. Routine administrative texts may not be stored for long-term retention. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opting In and Out

Our website is not used to collect consumer opt-in for this 10DLC campaign. You may opt out of text messages at any time by replying "STOP" to a message, or by contacting our office directly at 212-683-7327 or management@carlinaleon.com. Opting out may limit our ability to communicate appointment-related information.

Examples of text messages

Example 1: "Hello, this is from Dr. Carlina León's office. I am following up on your inquiry regarding my service, which was sent to you via email. Would you like to receive more information about the onboarding process? Reply STOP to stop receiving messages."

Example 2: "Hello, this is the office of Dr. Carlina León. Here is the link to the upcoming session. Reply STOP to stop receiving messages."

Collecting and Using Your Personal Data

Personal Data. When using our Service, we may ask you to provide certain personally identifiable information, which may include: email address; first and last name; phone number.

Usage Data. Collected automatically when using the Service — for example IP address, browser type and version, pages visited, time and date of visit, time spent on pages, unique device identifiers, and other diagnostic data, including for access via a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar technologies (beacons, tags, scripts) to track activity on our Service and store certain information. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent; if you do not accept Cookies, you may not be able to use some parts of our Service. We use necessary/essential Session Cookies, notice-acceptance Persistent Cookies, and functionality Persistent Cookies (for example, to remember your language preference).

Use of Your Personal Data

The Company may use Personal Data to provide and maintain our Service; to manage your account; for the performance of a contract; to contact you (by email, phone, SMS, or other electronic communication regarding updates, security, or services); to provide information about similar services unless you have opted out; and to manage your requests. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not share personal data with third parties to contact you for marketing.

Retention, Transfer, and Deletion

We retain your Personal Data only as long as necessary for the purposes in this Policy and to comply with legal obligations, resolve disputes, and enforce our agreements. Your information may be processed at our operating offices and other locations involved in processing, which may be outside your jurisdiction. You have the right to request that we delete or help delete your Personal Data, subject to information we may be legally required to retain.

Disclosure of Your Personal Data

Your Personal Data may be disclosed in connection with a business transaction (merger, acquisition, or asset sale), to law enforcement when required by law, or in good faith to comply with a legal obligation, protect the Company's rights or property, investigate possible wrongdoing, protect the personal safety of users or the public, or protect against legal liability.

Security of Your Personal Data

The security of your Personal Data is important to us, but no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

Children's Privacy

Our Service is not intended for anyone under 18, and we do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with Personal Data, please contact us and we will take steps to remove it.

Links to Other Websites & Changes

Our Service may contain links to websites we do not operate; we are not responsible for their content or privacy practices. We may update this Policy from time to time and will post the new version here, updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to change your communication preferences:

  • Practice: Carlina León Unconditional LLC
  • Phone: 212-683-7327
  • Email: management@carlinaleon.com
  • Address: 602 West 146th St. Apt. 22, New York, New York 10031

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